How are minor, major and critical defects determined?

Lumi quality standards set the expectations for members and manufacturers. Each product’s quality policy lists tolerances that define the magnitude of a defect, i.e. how far above or below the tolerances a defect is. Defects can be identified as minor, major, or critical. The tolerances are primarily determined by the limitations of each manufacturing process. 

  • Optimum: Acceptable range (non-defective)
  • Minor: The defect is indiscernible, and does not detract from the overall appearance of the item or the representation of the company. 
  • Major: The defect is notable, but does not detract from the overall appearance of the item or the representation of the company. 
  • Critical: The defect is significant, and detracts from the overall appearance of the item or the representation of the company.

Each production run is inspected by the manufacturer using the AQL procedure. When receiving goods, we recommend that you (or your third party receiving the goods) perform the same procedure so that any defects you find are reported within the 48 hour receiving window outlined in our Terms of Service.

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