I need to edit my order. What should I do?

If your order has not yet been accepted and its status is still “Submitted,” you can retract it by going to the Order page and clicking the Retract button in the top right corner. After your order is retracted, you can make edits.

If the status of your order is “Accepted,” then production has probably started, so it may be too late to change the details. Contact your account manager as soon as possible.

Can't find your answer?

We’re here to help. Get in touch and we’ll get back to you as soon as we can. Contact support →