You can track the progress of your order by going to the Production view of Lumi. Each item you order goes through the following steps:
In many cases, the number of items produced won’t be the exact number of items that you ordered (learn more about overs and unders). The Units Produced column lets you know exactly how many units to expect from the factory. After they’re produced, use the Units Shipped column to track how many have left the factory floor en route to you. You can expect them to arrive by the Estimated Delivery. If you see a range of dates in Estimated Delivery, that means your order has been split up and will deliver in installments during that window.
As soon as your order ships, a shipping notification will be sent to the email associated with your account. You can also see all Shipments associated with your account by going to the Shipments view.
![]() |
Can't find your answer?
We’re here to help. Get in touch and we’ll get back to you as soon as we can. Contact support → |