How do I report a quality issue with my order?

Before reporting a quality issue, we recommend reviewing our guide on how to run a quality inspection.

To report an issue, log in to your Lumi account, and from the Orders view, click on the order that has a quality issue.

At the top right of the order item page, click the blue button to “Report quality issue.” Your supplier will reach out to you with the next steps.

Per the default order terms between you and your supplier, quality issues must be reported within 14 days of a shipment’s delivery to be eligible for remake or refund.

Can't find your answer?

We’re here to help. Get in touch and we’ll get back to you as soon as we can. Contact support →