How do I send invoices to my accounting department?

Members of your finance or accounts payable team can either be invited as Users or added as Billing Contacts:

  • Inviting new Users will give them full access to the billing capabilities of Lumi with the ability to view and download invoices, define payment methods and make payments, as well as setting their own notification preferences for invoices and payments.
  • Alternatively, you can add billing contacts by going to your Payment Settings. This option works best if you want to send emails to a group inbox such as accounting@domain.com, or if you want a copy of your invoices to be sent to an external accounting firm. Billing contacts do not have access to your Lumi account, but will receive notifications and PDF copies for each invoice and payment processed through Lumi.

To add a billing contact go to Payment Settings and click Add email address.

How do I add a bank account?

You can add bank accounts by going to your Payment Methods settings. Click the Add bank account button and follow the instructions. 

There are no processing fees for ACH payments, whereas credit card payments have a 2.9% processing fee.

We offer two secure options for connecting your bank account to Lumi:

  1. Automatic verification: this method uses your online bank login information to connect instantaneously to your bank account. The process is secured by Plaid.
  2. Manual verification: this method takes 1-2 business days. Two small deposits will be made to your bank account. When you receive the deposits, return to your Payment Methods settings to finalize the verification process.

Once your bank account is verified, you will have the option to pay invoices via ACH transfer. Your bank account information is not stored on Lumi servers, it is securely encrypted and stored by our payment provider Stripe.

How do I set my default payment method?

You can choose your default payment method by going to your payment method settings.

Your default payment method will be displayed when submitting orders and paying invoices. When taking these actions you can always switch between the default and other methods on your account.

The default payment method is also used for any automatic payments relating to your account.

What happens if my default payment method expires?

If your default payment method expires, the default will automatically be reassigned to a valid method. 

If you have a bank account on file, the most recently added account will become the default; otherwise, the credit card with the expiration date furthest into the future will be assigned. When this happens, you’ll receive an email letting you know about the change.

If you do not have any other valid payment methods on your account, you’ll receive an email prompting you to add a new payment method.

How do automatic invoice payments work?

Three days prior to an invoice’s due date you will receive an email notification reminding you that an invoice is due soon. The notification will be sent to your billing contact and the person on your team who created the order.

Invoices that are still unpaid three days after their due date will be automatically paid using the default payment method on your account.

You will receive an email confirmation of the payment as well as a copy of the paid invoice.

You can always chose pay invoices manually through Lumi anytime before the invoice is automatically paid.

I just got a refund for my order. When will the money return to my account?

Refunds typically appear on your bank statement with 5-10 business days.