I forgot my password. How do I reset it?

Go to the password reset page and enter your email address. We will send you an email with a link to create a new password.

How can I change my password?

You can change your password in your profile settings

What is the Dashboard?

The Dashboard is your logged-in experience of Lumi.com — it allows you to manage your saved items, reorder items, request quotes, view order history and track shipments.

You must be signed in to access your Dashboard. Once you are signed in, visit lumi.com and you will be automatically forwarded to your Dashboard.

How do I invite my team to the Dashboard?

Lumi is better with teammates. Adding company stakeholders like folks from your design, accounting, or supply chain team will make it easier to manage your packaging, all from a centralized source of information.

To invite team members to your company’s Lumi dashboard, follow these easy steps:

  1. Login to your account at lumi.com/login
  2. Click on your avatar in the top right of your Dashboard, then click Settings.
  3. Click to the Users tab.
  4. Click Invite user, then input your team member’s information. (You can also resend the invitation email or revoke access for new users from your Users tab.)
  5. Your new user will get an email, inviting them to share your dashboard. When they click to accept their invitation, they’ll be prompted to create a password.

Currently, all users have the same permissions on the Dashboard with access to all of your company’s addresses, payment methods, artwork files, orders, invoices, etc., but customized permissions are coming the future. Stay tuned for any changes on our Updates page.

What is an "item" in my Dashboard?

An “item” is what we call a product SKU (stock keeping unit). It contains the exact specifications of your item such as the product type, dimensions, printing options, and dielines. Whenever you order a product from Lumi, it is saved as an item in your Dashboard. This makes it easy to reorder items that you have previously purchased.

How do I add an item to my Dashboard?

There are three ways to add items to your Items view in the Lumi dashboard:

  • Clicking “Add an item” in your Dashboard.
  • Purchasing a product from the Shop will automatically add it to your Items view.
  • You can also save products from the Shop without purchasing them. First, select a product from the Shop and click “Buy now.” Once in the customization screen, you can click ”Save to Dashboard” button in the bottom left corner. The item will then appear in your Items view.

How do I remove an item from my Dashboard?

You can remove an item by clicking the ”Archive” button. This will remove it from the main view but it will still be accessible in the Archived view of your items.