I forgot my password. How do I reset it?

Go to the password reset page and enter your email address. We will send you an email with a link to create a new password.

How can I change my password?

You can change your password in your profile settings

What is the Dashboard?

The Dashboard is your logged-in experience of Lumi.com — it allows you to manage your saved items, reorder items, request quotes, view order history and track shipments.

You must be signed in to access your Dashboard. Once you are signed in, visit lumi.com and you will be automatically forwarded to your Dashboard.

How do I add team members to the Lumi Dashboard?

Lumi is better with teammates. The Dashboard is designed to bring together design, operations, supply chain, logistics and accounting into one collaborative space. Adding members of your company to Lumi makes it easier to manage your packaging from a central location. There is no additional charge for inviting users to Lumi.

Joining an existing team on Lumi

To join an existing team on Lumi, ask someone on your team to follow the steps below.

Inviting your team to Lumi

To invite team members to your company’s Lumi Dashboard, follow these steps:

  1. Login to your account at lumi.com/login
  2. Click on your avatar in the top right of your Dashboard, then click Settings.
  3. Click the Users tab.
  4. Click Invite user, then input your team member’s information. (You can also resend the invitation email or revoke access for new users from your Users tab.)
  5. Your new user will get an email, inviting them to share your dashboard. When they click to accept their invitation, they’ll be prompted to create a password.

Currently, all users have the same permissions on the Dashboard with access to all of your company’s addresses, payment methods, artwork files, orders, invoices, etc., but customized permissions are coming the future. Stay tuned for any changes on our Updates page.

What is an "item" in my Dashboard?

An “item” is what we call a product SKU (stock keeping unit). It contains the exact specifications of your item such as the product type, dimensions, printing options, and dielines. Whenever you order a product from Lumi, it is saved as an item in your Dashboard. This makes it easy to reorder items that you have previously purchased.

How do I add an item to my Dashboard?

To add items to your Items view in the Lumi Dashboard, start by requesting a quote. You can create a new quote request in one of two ways:

  • Browse the Product Catalog and click Request a quote on the product page of your choice
  • Go to your Items view and click Add new item > Request a quote

How do I remove an item from my Dashboard?

You can remove an item by clicking the ”Archive” button. This will remove it from the main view but it will still be accessible in the Archived view of your items.