Do you offer graphic design services?

Lumi does not offer logo design, graphic design  or branding services. You will need to work with a designer knowledgeable with vector artwork to create your design on our dielines. Below are a few resources that we recommend to help you with branding and graphic design. They are roughly organized from low to high budget options.

How do I format my design for Lumi?

Follow our Formatting Guide to learn how to prepare your designs before uploading them to Lumi.

Do you provide dielines for your products?

Yes. You can find our standard dielines here. For a custom dieline, tell us a bit more about what you’re looking for here. We recommend using the latest version of Adobe Illustrator to add your artwork to the dieline.

I placed my order, but realized my file is wrong. What can I do?

Contact us as soon as possible. We start on orders as soon as they’re placed. Once we have started manufacturing your order, you won’t be able to change the design.

Do you offer Pantone color matching?

It depends on the product. Most of the products in our Shop offer Pantone matching directly in the Editor. Click the “Custom” button in the color palette to choose your PMS color.

You can also request a quote and provide your PMS color preferences in the form.

My design file is sized the way I want it, do I need to re-enter the size when ordering?

Yes. The Lumi Editor does not preserve the size information from your original file. You will need to use the “Artwork Size” slider to select the size you want for your design. 

When I upload a design, who owns the rights?

Designs uploaded to Lumi remain the property of their original creators. That means that you must have the rights to any design you upload to Lumi.

By the nature of our service, you also grant Lumi a license to use your design to manufacture the products you ordered. Note that Lumi also reserves the right to use anything submitted to Lumi to promote the site. Please read our Terms of Service for more detail.

What kinds of designs can't be uploaded to Lumi?

Only upload designs that you hold all necessary rights to. We do not accept violent, nude, partially nude, discriminatory, unlawful, infringing, hateful, pornographic or sexually suggestive images. Please read our Terms of Service for more detail.