What is an "item" in Lumi?

An “item” is a concept similar to a SKU (stock keeping unit). It refers to a single component that can be manufactured. An item contains all the specifications and instructions needed to manufacture it, such as the dimensions, materials, printing options, and production-ready files. Items can be accessed in Lumi. Items make it easy to manage specifications and create orders without having to reenter that information.

How do I add an item to Lumi?

To add items to your Items view in Lumi, start by requesting a quote. You can create a new quote request in one of two ways:

  • Browse the Product Catalog and click Request a quote on the product page of your choice
  • Go to your Items view and click Add new item > Request a quote

Items can also be created by the Lumi team on your behalf via the following services:

How do I remove an item from Lumi?

You can remove an item by clicking the “Archive” button. This will remove it from the main view but it will still be accessible in the Archived view of your items.

How do I format my design for Lumi?

Follow our Dielines Guide to learn how to prepare your designs before uploading them to Lumi.

When I upload a design, who owns the rights?

Designs uploaded to Lumi remain the property of their original creators. That means that you must have the rights to any design you upload to Lumi.

By the nature of our service, you also grant Lumi a license to use your design to manufacture the products you ordered. Note that Lumi also reserves the right to use anything submitted to Lumi to promote the site. Please read our Terms of Service for more detail.

What kinds of designs can't be uploaded to Lumi?

Only upload designs that you hold all necessary rights to. We do not accept violent, nude, partially nude, discriminatory, unlawful, infringing, hateful, pornographic or sexually suggestive images. Please read our Terms of Service for more detail.

What is a proof?

A proof is an agreement between you and Lumi confirming the design and specifications of your item before it enters production. If anything is missing or not correctly represented on the proof, let us know, otherwise you may not be eligible for a refund/remake if the product does not meet your expectations.

Proofs at Lumi are always provided digitally. The digital proof looks similar to a dieline, but is formatted for manufacturing. Manufacturing will not begin until you approve your proof. All lead times on the Lumi website account for a 24-hour approval process. If it takes longer than 24 hours to approve your proof, your estimated delivery date may be delayed.

Will I get a proof for my order?

It depends on the product. A digital proof is provided for all custom-manufactured items that are quoted through our quoting process.

Please review your proof carefully. We will not refund products manufactured correctly according to the proof. We will not cancel orders after you approve the proof.

How do I approve or reject a proof?

When a proof is up for review, certain members of your team will receive an email notification with a link to the proof that needs review. You can also access the proof by clicking on the document link in the Proof section of the Item page. Once on the page, review the artwork, specification, and notes carefully before taking any action.

To approve the proof, click “Approve,” review the specification and notes once more, scroll to the bottom of the modal, check “Confirm approval,” and click “Approve.”

To reject the proof, click “Reject,” select the reasons for rejecting the proof, enter a note about what needs to be changed, and then click “Reject.”

In both cases, the date, time, and user taking these actions will be recorded for reference.

What if I approve a proof and then something changes?

If an order hasn’t been placed for the item, you can revoke your approval at any point by going to the proof page for the item and selecting “Revoke approval.” Keep in mind you will need to approve a new version of the proof before the item can be ordered.

If an order has been placed for the item, it may be too late to make any changes to the artwork; contact us as soon as possible.

Purchasing has been disabled for an item I want to order. How do I get purchasing enabled?

If purchasing is disabled on an item, it’s because the item’s information is incomplete. Typically, the pricing is expired, proofing is not complete, or there are details missing about the design or specs. To get purchasing enabled, reach out to your account manager.