How do I join Lumi?

For brands and retailers looking to buy packaging:

If you are looking to partner with Lumi, or buy on the behalf of a client:

What are the minimum requirements to join Lumi?

To join Lumi, your company must meet the following four requirements. You can learn more here.

  1. Your company has an ecommerce store
  2. Your company spends over $100,000 per year on packaging
  3. Your company has a location that accepts freight deliveries such as a warehouse, 3PL, contract manufacturer or distribution center
  4. Your company is headquartered in the United States
Is Lumi available in my country?

Your company must have an Employer Identification Number (EIN) and bank account in the United States to join Lumi.

For companies based in the US, we offer access to factories across North America and Asia that can ship to your facilities abroad. For US-based companies we also offer international freight shipping to most countries by air and by sea. Read more about Shipping.

If you are interested in receiving updates when Lumi launches in your country, apply for an account and tell us about your needs.

As an agency, can I create an account and place orders on behalf of my client?

No. Unfortunately, this is not currently an option on Lumi. For the time being we only allow brands to use Lumi. Lumi is designed for your clients to manage their packaging. They can use it to involve you as a designer on their packaging projects. 

For the time being your clients must order directly through Lumi. The reason why is that our Terms of Service, proofs, and other sign-offs occur through Lumi and must be approved by the client themselves. 

If you have clients that are interested in using Lumi, please have them apply for an account. You may also want to consider applying to Lumi Experts which is a new program specifically for design agencies.

My company does not meet the minimum requirements, what do you recommend?

We recommend looking for digitally-printed packaging, or simpler methods of customization such as pairing stock packaging with stickers, rubber stamps or other decorative components.

We’ve also created hundreds of hours of free videos, interviews with entrepreneurs and useful content that can help you figure out how to think about packaging as your business grows: 

  • Shipping Things — Our YouTube show full of bite-sized insights about packaging and selling products online.
  • Well Made — The podcast in which we interview the movers and shakers of ecommerce. 
  • Instagram — Where you’ll find packaging inspiration we share every day. 
Do you offer design services?

Lumi does offer Packaging Engineering services encompassing the creation of custom dielines, structural packaging engineering, prepress, prototyping, ISTA testing and more.

Lumi does not offer logo design, graphic design or branding services. You will need to work with a designer knowledgeable with vector artwork to create your design on our dielines. Below are a few resources that we recommend to help you with branding and graphic design. These are roughly organized from low to high budget options:

What is Lumi Evaluation?

Evaluation gives your team free access to Lumi for a limited period of time, so you can see if it’s a good fit for your needs. You can get access by contacting our sales team.

During your Evaluation, you’ll have access to Lumi and be able to request quotes from factories in the Lumi Network. 

The pricing you receive during your Evaluation has the same radical transparency as we offer to Members, giving you full visibility on your packaging costs including the base cost, markup, tooling, and freight.

Are there any costs involved in Lumi Evaluation?

Lumi Evaluation is free! You’ll get access to the platform, quotes from the Lumi Network, and packaging advice. Some services are available during Evaluation for an added cost.

Can I get a quote without being a Lumi member?

Yes. If you would like to evaluate how Lumi compares to your existing packaging providers, please contact our sales team to start your free Lumi Evaluation.

Ideally your quote request or RFP is as detailed as possible to set accurate expectations between you and the manufacturers. To know which manufacturers to quote with, Lumi helps you gather all the information about the geography of your supply chain, your spending patterns, and your company’s priorities. Gathering all these details before quoting not only gets you the most accurate quote possible, it also helps manufacturers provide responses more rapidly.

What happens if I don’t want to become a member after Evaluation?

The Evaluation is a cost-free and risk-free process. You can sign on as a member after your Evaluation ends, but the sooner you decide to become a member, the faster the transition to membership will be. 

If you choose to move forward with membership, your current packaging needs and up-to-date quotes will be ready for ordering. If you decide not to proceed with membership, you’ll have a better understanding of the capabilities of Lumi, plus an accurate understanding of how your current packaging costs measure up against the broader market.

Can I place an order during the Evaluation?

You cannot submit an order until you sign the subscription agreement to join the Lumi Membership. Manufacturers in the Lumi Network only accept orders from members.

If your Evaluation is in progress and you would to join Membership sooner than expected, contact your Lumi team to finalize your subscription agreement and you’ll be provided immediate access to the full Lumi platform.

Why does Lumi need so much information for Evaluation?

We use a holistic, long-term approach for your packaging supply chain. Before quoting, it’s important that we take the time to gather information about the geography of your supply chain, your spending patterns, and your company’s priorities. All of these data points help us to optimize your supply chain and determine which manufacturers we quote with.

In the packaging industry, the average manufacturer loses nine out of ten opportunities that they quote. Being a reliable, precise partner to our manufacturing network builds trust to ensure more aggressive pricing and higher quality work. 

During Evaluation, can I get packaging engineering help?

Lumi Expert Services are reserved for members so you’ll need to join the membership to use packaging engineering . However, your account manager may consult with our in-house experts during the evaluation to ensure manufacturers have everything needed to provide you the most accurate quotes and feedback.

How do I upgrade tiers as a Lumi member?

You can upgrade to a higher tier at any time by committing to a larger annual packaging spend. As soon as you upgrade, you will have the lower fees applied to every order throughout the rest of your annual contract. Your annual contract start and end dates will not change.