What kinds of products do you offer?

We offer a wide array of packaging and printed collateral, designed to meet the complete needs of ecommerce companies. See the Catalog and Lead Times Guide for a partial list of products. Note that some products are only visible once signed in and vary based on your company’s plan.

Our manufacturing processes are optimized for mass-production, therefore they are best suited to companies shipping at least 1,000 orders per month.

For the Enterprise Plan, we also offer custom sourcing and an extended range of products. Tell us more about your needs.

Can I get samples of your products?

Yes. Samples are available as part of our pricing process. Please tell us more about your packaging needs, and we’ll let you know if Lumi is the right fit. 

What is the lead time for your products?

Lead time is measured from the time your artwork is approved, to manufacturing being completed. This does not include shipping time, which depends on your choice of delivery method.

The exact lead time depends on the specifications of your product. For general lead times by product, please refer to our lead times guide. You can also find the lead time at the top of any product page in our Catalog. The lead time for each specific item in your Dashboard can be found by clicking to the item detail page.

Note that lead times are an estimate, not a guarantee. Various factors outside of our control can affect your lead time. Please read our Policies for more detail.

Do you offer Pantone color matching?

It depends on the product. Most of the products in our Catalog do offer Pantone matching.

You can also request a quote and provide your PMS color preferences in the form.

Do you provide dielines for your products?

Yes. You can find our standard dielines here. For a custom dieline, start a new project in Lumi. We recommend using the latest version of Adobe Illustrator to add your artwork to the dieline.

What are your minimum order quantities?

You can find the MOQ on product pages in our Catalog.

Lumi is optimized for ecommerce companies shipping at least 20,000 order per year. Our minimums are based on our manufacturing processes which typically require an upfront investment in tooling such as cutting dies, printing plates and molds. For that reason, they are best suited to companies with larger volume production. 

If you are looking for packaging below our minimums we recommend that you search for suppliers that offer digital printed packaging, or consider unbranded stock packaging from a local supplier.

How sustainable are your products?

To understand the full environment impact of packaging materials, we consider the entire supply chain, from materials and manufacturing to shipping and recyclability. Properties is a list of terms that we’ve defined to classify various materials and products and their sustainable impact on your supply chain. 

From materials that are drop-off recyclable to materials that are renewable, click through out Properties to learn more and filter products based on these guidelines.

Which products are biodegradable or compostable?

Given enough time, most materials are biodegradable, but compostable materials have a stricter restraints. Compostable materials can’t break down into anything that would inhibit plant growth.

You can learn more and find products in our catalog that abide by these properties on our Properties page.

Where are Lumi products made?

We have a growing network of factory partners around the world and aim to produce all items as close as possible to the delivery destination. You can find the origin for each of our stock products on its detail page. For items that are custom quoted, we can offer multiple options depending on your geographical preferences.

Are your packaging products food safe?

Our butcher paperzip top bags, and clear peel and seal bags are FDA compliant. Note: custom butcher paper is only food safe on the non-printed side.

We don’t recommend that food make direct contact with mailers or boxes. Use an FDA compliant product to keep your food from coming in contact with the exterior packaging.

Can I resell your products?

Yes. Once you buy them, there are no limitations on reselling our products. Our price breaks are quantity-based, we do not offer additional reseller discounts or distributor pricing.

What does white or light-colored ink look like on brown kraft?

We use flexographic printing on most of our kraft paper products. It is difficult to achieve bright white on kraft paper using this method. The ink will be semi-translucent, allowing the brown kraft background to show through slightly. The image below shows a closeup of the result.

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What is your return policy?

Please read our Policies in full, which cover returns, refunds and limitations on manufacturing quality.

We only accept returns for stock (non-custom) products. Contact us within 2 business days of delivery to request a return. After we receive your return, we will credit your Lumi account balance for the cost of your order minus shipping and a 15% restocking fee. Product must be in new, unused condition.

Before your purchase, review your order carefully and be sure you understand the limitations of our manufacturing processes. Before submitting an order, verify that all order details are completely accurate. If we make a product error or it arrives damaged, contact us right away and we will remake or refund the full or partial order. These orders must be sent back to us before we process remakes or refunds.

Do you offer blank or stock packaging?

As of June 2018, low-volume stock packaging is no longer available from Lumi. Our focus is on providing custom manufactured packaging using processes such as flexography, lithography and die cutting. You can read more about why we discontinued low-volume stock packaging on our blog.

If you have an enterprise account with Lumi, stock packaging may be available to you. You can request a quote through your Dashboard.

Do you still sell stamps or embossers?

No. We discontinued stamps and embossers in June 2018. You can read more about why we discontinued stamps and embossers on our blog.