Can I get samples of your products?

Yes. Samples are available as part of our pricing process. Please tell us more about your packaging needs, and we’ll let you know if Lumi is the right fit. 

What is the lead time for your products?

The exact lead time depends on the specifications of your product. For general lead times by product, please refer to our lead times guide. If you are aiming to receive your products before Black Friday, refer to our holiday deadlines guide.

You can also find the lead time at the top of any product page in our Catalog. The lead time for each specific item in Lumi can be found by clicking to the item detail page.

Note that lead times are an estimate, not a guarantee. Various factors outside of our control can affect your lead time. Please read our Policies for more detail.

Do you offer Pantone color matching?

Yes. Most of the products in our Catalog do offer Pantone matching.

You can also request a quote and provide your PMS color preferences in the form.

Do you provide dielines for your products?

Yes. You can find our standard dielines here. For a custom dieline, start a new project in Lumi. We recommend using the latest version of Adobe Illustrator to add your artwork to the dieline.

What are your minimum order quantities?

The minimum order quantity (MOQ) for most products is between 1,000 and 10,000. If you are logged into your account as a Lumi Member the MOQ is visible on product pages in our Catalog.

The minimum order quantity (MOQ) is determined by the manufacturing processes and equipment used to produce your item. The majority of factories on Lumi use processes that require tooling (cutting dies, print plates, molds) which means there is a cost to setting up the machines to run your item. At Lumi, we strive to offer you access to the lowest MOQs available for each process. 

If you are looking for packaging below the MOQ we recommend that you search for suppliers that offer digital printed packaging, or consider unbranded stock packaging from a local supplier.

How sustainable are your products?

To understand the full environment impact of packaging materials, we consider the entire supply chain, from materials and manufacturing to shipping and recyclability. Properties is a list of terms that we’ve defined to classify various materials and products and their sustainable impact on your supply chain. 

From materials that are drop-off recyclable to materials that are renewable, click through out Properties to learn more and filter products based on these guidelines.

Which products are biodegradable or compostable?

You can find products and information about biodegradability and compostability by browsing Sustainability Properties.

Where are Lumi products made?

Lumi offers access to a global network of vetted factories that enables you to choose where you would like your items to be produced. Our data-driven tools for factory selection helps you prioritize manufacturers that meet your criteria for price, lead time, quality, reliability, and sustainability. We emphasize local fabrication as important criteria to improve sustainability and costs in your supply chain.

Which packaging products are food safe?

Butcher paperzip top bags, and clear peel and seal bags are FDA compliant. Note: custom butcher paper is only food safe on the non-printed side.

We don’t recommend that food make direct contact with mailers or boxes. Use an FDA compliant product to keep your food from coming in contact with the exterior packaging.

Can I resell your products?

Yes. Once you buy them, there are no limitations on reselling products purchased through Lumi. Lumi does not offer additional reseller discounts or distributor pricing.

What is your return policy?

Please read our Policies in full, which cover returns, refunds and limitations on manufacturing quality.

Before your purchase, review specifications carefully and be sure you understand the limitations of the manufacturing process being used. If defects arise during manufacturing or shipping, please follow our instructions on how to report defects.