How do I join Lumi?

You can apply for a Lumi account by going to the Get Started page.

Your application will be reviewed to make sure Lumi is a good fit for your company. Lumi works best for ecommerce brands shipping at least 1,000 orders per month. Note that your company must be based in the United States.

For existing customers, multi-user access to the Lumi Dashboard is coming soon. In the meantime, you can login by using the email and password of the primary account holder.

Is Lumi available in my country?

Your company must be headquartered in the United States to join Lumi. This means you must have a legal entity located in the US.

For companies based in the US, we offer manufacturing services in a growing number of countries including the United States, China, Taiwan, Mexico and Canada that can ship to your facilities abroad. For US-based companies we also offer international freight shipping to most countries by air and by sea. Read more about Shipping.

If you are interested in receiving updates when Lumi launches in your country, apply for an account and tell us about your needs.

As an agency, can I create an account and place orders on behalf of my client?

No. Unfortunately, this is not currently an option on Lumi. For the time being we only allow brands to use the Lumi Dashboard. The Dashboard is designed for your clients to manage their packaging. They can use it to involve you as a designer on their packaging projects. 

For the time being your clients must order directly through the Lumi Dashboard. The reason why is that our Terms of Service, proofs, and other sign-offs occur through the Dashboard and must be approved by the client themselves. 

If you have clients that are interested in using Lumi, please have them apply for an account, so we can set up their Dashboard. You may also want to consider applying to Lumi Experts which is a new program specifically for design agencies.

I forgot my password. How do I reset it?

Go to the password reset page and enter your email address. We will send you an email with a link to create a new password.

How can I change my password?

You can change your password in your profile settings