Jobs > Customer Success

Director of Production

United States, CA / remote accepted

Oversee and manage our production team

About Lumi

Lumi is transforming the manufacturing and packaging industries by building tools that help brands find and work with suppliers more easily than ever before. Our goal is to enable seamless collaboration between brands and suppliers to deliver sustainable, memorable and cost-effective packaging.

By joining Lumi you will have a front row seat to the rapidly changing way people buy things, and the supply chain behind everything that gets shipped to your doorstep. Learn more →

About the role

As the Director of Production, you work with our global network of Suppliers to execute the custom manufacturing and delivery of our Member’s packaging. You will work directly with our Members to understand their supply chain requirements, goals, and suggest opportunities for improvements. This role is a key part of our Customer Success operations, strong communication and expectation management is critical. The success of this role means our Members are happy with our managed services.

What you'll do

  • Directly manage and support the day to day production of our Member’s orders
  • Work closely with Customer Success Managers and Packaging Managers to ensure all products are being spec’d correctly for seamless production
  • Maintain lead times and make sure they’re being communicated effectively
  • Make sure our AQL quality inspections and standards are being followed by both our Members and Suppliers
  • Analyze data and forecasts to ensure the timely delivery of every order
  • Provide leadership to CS team and join calls to provide critical updates and solutions
  • Motivate Suppliers to improve performance and complete orders on time
  • Enforce purchase agreements and lead escalations with Suppliers to solve for production issues
  • Report team metrics and help maintain Supplier score cards
  • Own relationships with Carriers and Logistics providers
  • Look for opportunities to consolidate freight and reduce Members costs
  • Work with accounting to reconcile invoices to make sure all production and shippings costs are correct
  • Report platform bugs and feedback to our product team for improvement

About you

  • 10+ years of experience in global supply chain, purchasing, logistics, and manufacturing
  • Degree in Engineering, Supply Chain, Packaging, or equivalent work experience
  • Experience with effective quality control procedures
  • Ability to handle complex negotiations
  • 3PL and inventory management experience
  • Positive attitude and natural problem solver
  • Flexible schedule to work with global network of manufacturers
  • SQL, Looker, or Tableau experience
  • Ability to travel (Post COVID-19)
  • Six Sigma certification is a plus
  • Fluent Mandarin is a plus

What we offer

  • Competitive salary
  • Stock options
  • Paid time off
  • Comprehensive medical, dental, and vision benefits
  • SIMPLE IRA retirement plan
  • Top of the line computer equipment

What we look for

Our team is made up of people from diverse backgrounds, often working remotely across the world. We believe cross-pollination is one of the best ways to foster community and new ideas. For that reason we encourage people from all backgrounds to apply to any of our positions.

Creating a great environment for everyone on the team is something we care deeply about. There are a few qualities we look for in anyone joining Lumi. Here are some of the questions we'll be asking ourselves when reviewing your application:

  • Curiosity: Your role will evolve as time goes on. Do you have an eagerness to learn new skills, adapt to new situations and get out of your comfort zone?
  • Communication: Whether it is in written or spoken form, are you able to communicate clearly and concisely with others?
  • Empathy: Do you collaborate well with others? How do you deal with disagreements? Do you relate to the challenges we seek to solve for our customers?
  • Work ethic: Do you have a can-do attitude? In the ever-moving world of supply chain, will you do your best to not keep others waiting? Can we rely on you to bring rigor and enthusiasm necessary to your work?
  • Good taste: Are you attentive to details? Do you care about creating an elegant, pleasant experience for customers and those around you?

Note that due to the volume of applications we are not able to reply to everyone. Rest assured, we do read every application. Thanks for considering us!