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Sales Development Representative

Los Angeles, CA

Be the front lines of our sales team to prospect, qualify, and identify our customers' packaging needs.

About Lumi

Lumi helps ecommerce brands produce memorable and sustainable packaging through our online platform and worldwide network of factories. Tens of millions of packages are being shipped every year with Lumi products.

We’re a small team of design and logistics nerds working together to change the way companies navigate the complex packaging supply chain. Learn more →

About the role

Lumi is growing rapidly and expanding into several new verticals and product categories. We are looking for ambitious, self-starting business people to connect the world of networked manufacturing to ecommerce.

As a Sales Development Representative at Lumi, you will be at the front lines of our growth and prospecting efforts. You will be the first point of contact for brands who are looking to streamline their packaging and supply chain. You will be a product expert across our packaging SKUs, and relay that knowledge to brands that need help sourcing and managing their packaging. Through a combination of cold email, cold calling, tradeshows and events, you will grow our pipeline of prospective customers. Reporting directly to the Sales Director, you’ll work together to set pipeline strategy and ensure Lumi is consistently set up for growth.


  • Act as first point of contact for prospective customers looking for packaging
  • Identify opportunities, respond to leads, and proactively engage prospective customers
  • Become and expert in our packaging product groups and categories to provide the best consultative advice to engage prospective customers
  • Constantly engage with new, high-value prospects via cold calling and email marketing to understand their needs.
  • Develop, manage, and track key metrics related to your role (i.e., throughput, conversion rates, time from first contact to qualified pass off, etc)
  • Work interdepartmentally to develop scalable processes that optimize outreach and engagement satisfaction
  • Constantly develop your knowledge of industry and market trends


  • 1-3+ years sales experience
  • You have excellent written and verbal communication skills
  • You are comfortable selling over the phone, on video calls, or in person
  • You are a team player and you are able to collaborate on opportunity development
  • You are a self-starter and eager to learn
  • You demonstrate emotional intelligence and can tailor Lumi's product offerings and software solution to serve a broad spectrum of unique and specific needs
  • You have a competitive mindset and you are adept at utilizing the power of persuasion


  • Stock options
  • Competitive salary
  • Paid time off
  • Healthcare plan
  • SIMPLE IRA retirement plan
  • Laptop or desktop computer
  • Company events and happy hours

What we look for

Our team is made up of people from diverse backgrounds, often working remotely across the world. We believe cross-pollination is one of the best ways to foster community and new ideas. For that reason we encourage people from all backgrounds to apply to any of our positions.

Creating a great environment for everyone on the team is something we care deeply about. There are a few qualities we look for in anyone joining Lumi. Here are some of the questions we'll be asking ourselves when reviewing your application:

  • CuriosityYour role will evolve as time goes on. Do you have an eagerness to learn new skills, adapt to new situations and get out of your comfort zone?
  • Communication: Whether it is in written or spoken form, are you able to communicate clearly and concisely with others?
  • EmpathyDo you collaborate well with others? How do you deal with disagreements? Do you relate to the challenges we seek to solve for our customers?
  • Work ethicDo you have a can-do attitude? In the ever-moving world of logistics, will you do your best to not keep others waiting? Can we rely on you to bring rigor and enthusiasm necessary to your work?
  • Good tasteAre you attentive to details? Do you care about creating an elegant, pleasant experience for customers and those around you?

Note that due to the volume of applications we are not able to reply to everyone. Rest assured, we do read every application. Thanks for considering us!

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