If you need to cancel an order, it's important to alert the supplier ASAP by going to the Messages tab of an order. This ensures that the supplier does not begin purchasing materials or producing your order.
Remember that when you submit a purchase order and the supplier accepts it, you have committed to the order and only the supplier can cancel it.
When you place an order with a supplier, the order will move through several stages. You can immediately retract an order that has not been accepted by the supplier. If it has been accepted, you will need to request cancelation from the supplier. The following stages have differences in the cancelation process:
If an order is Pending you can retract it before the supplier accepts it. Go to the order page and click Retract in the top right corner.
If the order has been accepted by the supplier, you must request cancelation from the supplier by selecting the order and going to the Messages tab. You should reject any proofs pending for the order.
To cancel an order that is in progress, you must request cancelation from the supplier by selecting the order and going to the Messages tab.
Depending on the terms of the order and the costs the supplier has already incurred you may not be entitled to a full refund.