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Index > Orders

Canceling an order

In some case you may need to cancel an order with a supplier. Here’s how.

If you need to cancel an order, it's important to alert the supplier ASAP by going to the Messages tab of an order. This ensures that the supplier does not begin purchasing materials or producing your order.

Remember that when you submit a purchase order and the supplier accepts it, you have committed to the order and only the supplier can cancel it.

Stages of an order

When you place an order with a supplier, the order will move through several stages. You can immediately retract an order that has not been accepted by the supplier. If it has been accepted, you will need to request cancelation from the supplier. The following stages have differences in the cancelation process:

  1. Pending acceptance — You have submitted the order but the supplier has not accepted it yet. At this point you can retract the order with no penalty.
  2. Waiting for proof approval — The supplier has accepted your order but you have not approved the proof. At this point you can reject the proof and request cancelation. Proof approval is the trigger for any payments that are due upfront, so do not approve proofs if you need to cancel the order.
  3. In progress — The order is in progress with the supplier. You must request cancelation from the supplier. If the order is paid, partially paid, or you have payment terms, any refund your are eligible for will depend on what progress the supplier has made so far.

1 If the order is pending acceptance from the supplier

If an order is Pending you can retract it before the supplier accepts it. Go to the order page and click Retract in the top right corner.

2 If the order is accepted, but you have not approved the proof

If the order has been accepted by the supplier, you must request cancelation from the supplier by selecting the order and going to the Messages tab. You should reject any proofs pending for the order.

3 If the order is in progress

To cancel an order that is in progress, you must request cancelation from the supplier by selecting the order and going to the Messages tab.

Depending on the terms of the order and the costs the supplier has already incurred you may not be entitled to a full refund.

Keep reading

← Placing orders
Learn how to submit orders to your suppliers on Lumi.
Reviewing a proof →
What to look for when you're reviewing the proof before production.