When you place orders, your suppliers will use Lumi to issue invoices based on the payment terms you have agreed upon. Invoices are paid using the payment methods you add to your account.
Lumi standardizes the invoicing and payment process for your suppliers, to reduce billing errors, and ensure you are never billed too early.
Go to your Billing view to find all invoices associated with your suppliers on Lumi. At the top you will see tabs that correspond to statuses:
If you have questions about an invoice, you can always ask the supplier for clarification by clicking the Order number and going to the Messages tab for that PO.
When you receive a new invoice from a supplier, the user who placed the order, and any billing contacts on your account will receive an email notification. Email notifications also include a PDF of the invoice for your records.
You can add billing contacts by going to Settings > Billing and scrolling down to the Billing emails section. Click Add email address to add a new recipient for billing notifications.
If you would like to set a standard billing address on your invoice PDFs, you can define this by going to Settings > Billing and scrolling down to Billing address. This will add your billing address to any invoices generated by your suppliers on Lumi.
Invoices are issued by suppliers according to the payment terms you have agreed upon. Learn more about payment terms.
You can see your payment terms for an order by going to your Orders view, choose an order, and on the Summary tab scroll down to Billing Schedule.
To pay suppliers on Lumi you must connect your payment method. You can connect credit cards or bank accounts to Lumi, though some suppliers may only accept bank payments. Learn more about how to add a payment method. Note that credit card payments incur an additional 2.9% + 30c fee, while ACH payments do not.
Invoices are automatically charged to your default payment method if you do not pay them on or before the due date. You can set your default payment method by going to Settings > Billing.
You can manually pay invoices by going to your Billing view. From here you can choose to pay multiple invoices at once, or pay invoices individually.
Suppliers are required to connect their bank account to receive payment for orders you place on Lumi. This enables funds to be transferred directly from your account to the supplier's account, using our payment processor, Stripe.
Important: Suppliers on Lumi will never request payments to be submitted outside of the platform. Report any suspicious payment requests to your account manager.
Read our guide about reconciling payments to learn how you can see all payments associated with an order and access the records needed for three-way matching.
