Large orders (over 130 pounds) typically ship via freight carriers. Here's what you need to know before you receive a freight shipment.
For each of your delivery locations in Lumi, you should enter the receiving hours. Your freight will be booked to fit within these hours.
Someone must be present to accept a freight order, so it's important that these hours are accurate. If you’re not available when the shipment arrives, you are responsible for redelivery charges.
When your order ships, you will receive an email notification containing all the available tracking information. Please note that some freight carriers have less detailed tracking information than parcel carriers liks UPS or FedEx.
Pallets vary in size, but on average, they're 40 by 48 inches and can be stacked up to 6 feet high. If you don't have a loading dock, measure the doorways that the shipment must pass through beforehand.
When you create a location, the delivery details you enter are crucial for booking freight and ensuring that you have what you need to get your shipment off of a truck.
To get your pallet off of the truck, you'll need one of the following options:
When you accept a freight shipment, you will receive a Bill of Lading (BOL) from the driver which you will need to sign.
The BOL acts as a receipt. Don’t sign it until you’ve looked over the shipment for any exterior damage. If you see any damage, note it on the BOL, take photos, then submit the damage with a quality inspection.
If you are delivering to a 3PL (Third Party Logistics) make sure you give your supplier or freight provider the specific shipping instructions. You may need to create an Advance Shipping Notice (ASN) with your 3PL to let them know a freight shipment is arriving.
When you enter your 3PL as a delivery location, make sure that the delivery details are accurate.