Large orders (over 130 pounds) typically ship via freight carriers. Here's what you need to before you receive freight.
If a supplier includes freight shipping in your quote, it will either be included in the unit cost, or listed as a separate line item. If they don't include the freight shipping, you can ask them about it (or anything else) by sending them a message on the quote.
When you create a location, you will enter the receiving hours. Your freight will be booked to fit within these hours.
Someone must be present to accept a freight order, so it's important that these hours are accurate. If you’re not available when the shipment arrives, you are responsible for redelivery charges.
When your order ships, you will receive an email notification containing all the available tracking information. Please note that some freight carriers have less detailed tracking information than parcel carriers liks UPS or FedEx.
When products ship from one country to another, they must pass through customs.
Unfortunately, customs can be unpredictable and opaque, but you can find the most up-to-date tracking information in your Shipments view.
Pallets vary in size, but on average, they're 40 by 48 inches and can be stacked up to 6 feet high. If you don't have a loading dock, measure the doorways that the shipment must pass through beforehand.
When you create a location, the delivery details you enter are crucial for booking freight and ensuring that you have what you need to get your shipment off of a truck.
To get your pallet off of the truck, you'll need one of the following options:
When you accept a freight shipment, you will receive a Bill of Lading (BOL) from the driver which you will need to sign.
The BOL acts as a receipt. Don’t sign it until you’ve looked over the shipment for any exterior damage. If you see any damage, note it on the BOL, take photos, then submit the damage with a quality inspection.
3PLs Third Party Logistics (3PL) providers have specific shipping instructions. When you enter your 3PL as a new location, make sure that the delivery details are accurate.