Receiving freight shipments
Most packaging orders require freight shipments and a bit of preparation to receive.
Large orders (over 130 pounds) typically ship via freight services. Here's what you need to before you receive freight.
If a supplier includes freight shipping in your quote, it will either be included in the unit cost, or listed as a separate line item. If they don't include the freight shipping, you can ask them about it (or anything else) by sending them a message on the quote.
When you create a location, you will enter the receiving hours. Your freight will be booked to fit within these hours.
Someone must be present to accept a freight order, so it's important that these hours are accurate. If you’re not available when the shipment arrives, you are responsible for redelivery charges.
When your order ships, you will receive an email notification containing all the available tracking information. Please note that some freight carriers have less detailed tracking information than parcel carriers liks UPS or FedEx.
When products ship from one country to another, they must pass through customs.
Unfortunately, customs can be unpredictable and opaque, but you can find the most up-to-date tracking information in your Shipments view.
Pallets vary in size, but on average, they're 40 by 48 inches and can be stacked up to 6 feet high. If you don't have a loading dock, measure the doorways that the shipment must pass through beforehand.
When you create a location, the delivery details you enter are crucial for booking freight and ensuring that you have what you need to get your shipment off of a truck.
To get your pallet off of the truck, you'll need one of the following options:
- Loading dock + pallet jack: A loading dock makes it easy for a truck to unload right into your space, without having to lower pallets to the ground with a forklift or lift gate. A pallet jack is best for moving pallets from the truck into your space, but if you have a team ready to manually unload the pallets quickly, that's an option.
- Forklift: A forklift will lift and lower your pallet off of the truck and onto the ground. Keep in mind, you may need a pallet jack to move pallets from the front of the truck to the back so your forklift can reach them.
- Lift gate: If you are shipping to a location without a loading dock or forklift, we will request that the driver have a lift gate to lower your shipment from the truck to the ground. From there, you can use a pallet jack to move the pallets into your space.
When you accept a freight shipment, you will receive a Bill of Lading (BOL) from the driver which you will need to sign.
The BOL acts as a receipt. Don’t sign it until you’ve looked over the shipment for any exterior damage. If you see any damage, note it on the BOL, take photos, then submit the damage with a quality inspection.