Tracking orders

Go to your Orders view, to find the following data points about each order. Note that you can right click on the column headers to show, hide, and sort columns.

• Order status: Draft, Pending, In Progress, or Complete.
• Units ordered: The number of units you ordered
• Units produced: Exactly how many units to expect from the factory
• Units shipped: Track how many units have left the factory floor en route to you
• Ordered date: The date you placed the order
• Estimated ship date: Date the order will leave the supplier's facility
• Estimated delivery date: Date the order will be delivered to your specified destination (depends on the Incoterms of the order)

Orders can have the following statuses:

• Draft: The order has not yet been submitted to the supplier.
• Pending: The order has been submitted but the supplier has not accepted it yet.
• Declined: The order has been declined by the supplier and needs to be re-submitted with changes.
• Canceled: The order has been canceled.
• In progress: The supplier has accepted your order. During this phase your supplier orders materials, creates tooling, produces and ships your items.
• Complete: Your supplier has shipped all of your items and they’ve been delivered and invoiced.

You can interact directly with suppliers using the Messages tab on an order. This can be useful if you need status updates, or need to communicate detailed information about an order.

Suppliers may also use messages to inform you about unexpected delays, or ask questions that come up during production and delivery.

The Production tab on an order displays the current fulfillment status of items in your order. Depending on the complexity and size of your order, a supplier may create multiple fulfillments on an order. Fulfillments can be shipments or pick-ups depending on what you have agreed to with the supplier.

As the order progresses you will see the number of fulfilled units change for each item.

Individual fulfillments are submitted by suppliers and appear at the bottom of the Production tab. Each fulfillment includes information provided by the supplier such as BOL (Bill of lading), packing list, and cost and relevant dates.

When a shipment is delivered the supplier may mark it as delivered and upload the POD (proof of delivery). You can also click the Mark as delivered button to confirm delivery yourself.

The Invoices tab lists all of the invoices associated with the order.