Changelog

New supplier options in China

Previously, Chinese suppliers were only available to Lumi Managed customers. Now, anyone with a Lumi subscription plan can send quote requests, get pricing, place orders, and send messages directly with hundreds vetted factories in the US and China. Factories in China are a good option for many plastic and fabric items. They're also an efficient choice if your packaging is shipped to a co-packer in China. Browse suppliers in China →

Poly mailers and fabric bags

With high-quality rotogravure capabilities and more affordable tooling, Chinese factories are a great fit for products such as poly mailers, compostable poly mailers, and standup pouches. Inner bags span a range of materials, from clear plastic and frosted plastic to various fabrics.

Boxes, cartons, and collateral

Sourcing paper items overseas can be an opportunity to optimize your supply chain if you're already receiving finished or kitted goods from China.

Quote digests and polish

Today, we’re making it simpler to keep up with your quote requests. Until now, you needed to log in to get a snapshot of all your quotes, and you needed to set up reminders about accepted quotes expiring on your own. Now Lumi sends you a weekly digest of your open quote requests and even sends you a reminder seven days before an accepted quote expires.

On top of these digests, we’ve also spent the last few weeks polishing the quote request flows across Lumi. As a result, you should see faster loading times, on-page design improvements, and supplier logos.

Fixes and improvements for brands

  • Ability to cancel quote requests
  • Added quote count, accepted quote count, and suppliers count to quote request list
  • Fixed bug where new messages did not appear after being sent
  • Tooltips added to butcher paper, tissue paper, and crinkle paper spec templates
  • New items have a default thumbnail image
  • Email notification when a supplier declines to quote on a request

Fixes and improvements for experts

With the release of multi-account access last month, we've also made improvements for managing multiple clients:

  • Workspace-specific URLs allow users to work in separate accounts in different tabs
  • Workspace-specific URLs to ensure users belonging to multiple accounts are properly directed
  • Updated workspace picker UI on login

Start creating packaging for free

We're making it easier to start using Lumi! You can now create an account on Lumi for free to set up your packaging specs and suppliers.

This makes it easier for you and your team to work through the initial design phase. Once you're ready to request quotes, you can upgrade to a paid plan. Purchase orders and analytics also require a subscription.

For packaging agencies, this means you can now deliver designs, specifications, dielines and supplier recommendations to your clients on Lumi at no cost.

Multi-account switching

Lumi now supports easily switching between company accounts. For Experts, this means you can now easily help multiple clients that use Lumi.

If your company has several independent teams (e.g. Operations and Marketing), or subsidiaries each using a separate Lumi account, you can now easily switch between them.

    Fixes and improvements for brands

    • Fixed a bug preventing reorders of quotes
    • Fixed mismatch in quote count between dashboard and item page
    • Fixed bug causing closed orders to appear on the dashboard

    Fixes and improvements for suppliers

    • Added the ability to link a Payoneer account in the case where Stripe Connect is not supported in your region
    • Linked quote details on the order page
    • Fixed a bug preventing the acceptance of reorders
    • Various email bug fixes and improvements

    New suppliers on Lumi

    Great news! More suppliers have joined Lumi, opening up more options for product categories that you can order:

    To find the suppliers manufacturing these products, use the Products filter in the supplier directory to search for the product you're looking for. Need a hand with your first quote request? Use this guide to get started.

    This release includes big improvements to the quoting workflow for brands and suppliers on the new Lumi Platform. We've also added new capabilities for managing and tracking orders.

    Improvements for brands

    • Added instant suggestions that help you improve the response rate on quote requests
    • Added a summary of specs to items on quote requests
    • Added a separate area for uploading production-ready documents to items
    • Simplified the interface for tracking order updates, focused on estimated completion and delivery dates
    • You can now view and download shipment documents including packing lists, BOLs, and proofs of delivery
    • Added estimated and actual delivery date tracking to shipments
    • Improved error warnings in various parts of the application
    Quote request enhancements

    Improvements for suppliers

    • Added quote request filters for annual volume, request date, and expiration date
    • You can now submit quotes for expired requests if you began a draft before the request expired
    • You can now log estimated completion dates and estimated delivery dates on orders
    • New shipment creation workflow, including uploading packing lists, BOLs, proof of delivery, and adding estimated delivery dates
    • Billing for actual shipping costs when a shipment is closed
    Marketplace enhancements

    Lumi Experts: find packaging designers easily

    We’re excited to introduce you to our first Lumi Experts. Lumi Experts is a partnership program for packaging experts (agencies and individuals) that also know their way around the Lumi Platform. Brands can work with experts in-platform for a more streamlined packaging supply chain from end-to-end.

    Some of our launch partners include agencies such as Ferroconcrete, Doris Dev, Fuzzco, Atlason, Guacamole Airplane, The Office of Ordinary Things and Ludlow Kingsley who are behind some of the most innovative and sustainable packaging in the world.

    lumi experts directory

    Lumi members can work with Lumi Experts on any of the following types of projects:

    • Packaging engineering
    • Sustainability consulting
    • Branding and graphic design
    • Industrial design
    • Supply chain and logistics

    To start working with a Lumi Expert:

    1. Browse the Experts directory, filtering by capabilities and/or sustainability strengths.
    2. Pick an Expert based on their work
    3. Contact them through their Lumi Expert page

    Big day! We're so excited to share with you one of our biggest releases to date. 

    Lumi Supplier Search

    With Lumi Search finding the right suppliers and products is now easier than ever, and we've made it free for anyone to use!

    • Search thousands of suppliers in the United States, Mexico and Canada, with more countries coming soon
    • Filter suppliers by location, capabilities and certifications
    • Supplier profiles offer a detailed look at each factory's capabilities and related locations
    • Explore lists of suppliers curated by the Lumi team
    • Filter products by materials, sustainability properties and minimum order quantities
    • Dark mode! For all the night owls out there 🦉

    If you're a paying member, you can also access these extra features:

    • Supplier scorecards with performance data from other Lumi members
    • Save suppliers to your supplier list
    • Kick off a multi-supplier quote request

    Lumi Platform Beta

    We're opening up the new version of Lumi to beta users — sign up here. If you are an existing customer and would like to join the beta, contact us. We'll be making these new features available to all users over the next few months.

    • Quote requests now allow you to either directly quote with one or more of your saved suppliers, or send your request to any relevant suppliers to quote — or both!
    • Message with suppliers on quotes and orders
    • Items have been revamped, with a new item and spec creation workflow
    • Supplier list helps you track your saved suppliers, and all your activity with them
    • New Dashboard home helps you see active orders and quotes at a glance

      Operating Manual

      To help you learn how to use these new features we've created the Operating Manual, searchable guides on how to use the Lumi Platform to source sustainable packaging and manage your supply chain. We'll be adding to it frequently, so let us know if you see anything missing!

      Packaging Styles

      Meet the Packaging Styles library — a new way to navigate packaging vocabulary through a visual dictionary of Styles, Details, and Standards.

      With Styles, you can explore the tradeoffs between different options and better communicate what you're looking for when working with packaging Experts. We started by focusing on the most popular styles of boxes.

      You can find styles in the Packaging Styles Library or by browsing product pages such as these:

      Get certified for Amazon Frustration-Free

      Lumi is now part of the Amazon Packaging Support and Supplier Network (APASS). Lumi Membership gives you access to Experts that can help you engineer packaging that meets Amazon's packaging standards.

      Amazon launched their Frustration-Free Packaging Program (FFP) in 2008 to cut down on packaging waste and shipping cost. In 2019, they started enforcing these guidelines with third-party sellers. Now, packages larger than 18" x 14" x 8" or heavier than 20 lbs are required to meet Amazon's FFP guidelines, otherwise companies are fined $1.99 per shipment.

      To get your packaging Amazon Certified, Lumi can help you access ISTA 6-certified labs to test and certify your packaging under any of Amazon's three packaging tiers:

      • Prep-Free Packaging (PFP): Certifies a packaged item can ship safely in an Amazon overbox, either alone or with other products.
      • Ships in Own Container (SIOC): Certifies that a product arrives to Amazon ready to be shipped safely without an Amazon box.
      • Frustration-Free Packaging (FFP): Certifies a product Ships In Own Container (SIOC), with packaging that’s easy-to-open and recyclable.

      Lumi members can request Amazon certification through Expert Services.

      References help keep your PO numbers synced

      The "reference" field on orders can now be edited after order submission. Previously you could only add it during the order creation flow, but now you can also leave it blank and edit it later. This is useful if you are creating your order in Lumi and want to match it to a PO in your ERP or other software.

      Edit order reference

      The reference field can be used to identify an order by an internal number or naming convention that differs from the order number created by Lumi and will appear on invoices related to this order.

      Additionally, we've fixed a bug that was causing some spec information to be missing from the Items page.