The new version of Lumi for Suppliers is now available and includes significant improvements for payments, user management and fulfillments. Let's dive in!

Faster payments

Settlement times for invoice payments have been significantly reduced. You can expect to receive bank transfers between 4 to 8 weekdays faster than before.

User management improvements

We've made it easier to add and remove users on your Lumi Supplier account. Go to Settings > Users to see the new view, or read our guide on inviting users.

Cancel fulfillments

You can now cancel fulfillments as long as the customer has not submitted payment on the associated invoice. This can be useful if you have accidentally submitted incorrect information, or a last minute change has been requested.

    Custom invoices (preview)

    We are beginning to open new custom invoicing capabilities for payments that fall outside of the standard order flow. This type of invoice can be useful when you need to charge a customer for samples, expedited delivery, or other products and services that a customer may have requested outside of the standard quoting process.

    If you would like to use the new custom invoices, please reach out to us!

    Are you thinking about switching to plastic-free packaging? Then you know the options out there can be limited. That's why we are so excited to share three new sustainable, paper-based products that are now available directly from manufacturers on Lumi:

    • Glassine Bags are a new alternative to Inner Poly Bags, a paper-based alternative for protecting garments from dust and moisture.
    • Honeycomb Sleeves are a unique padding solution that can protect glass and ceramic products in transit.
    • Spiral Paper Filler replaces foam peanuts as an easy to use, and easy to clean up, void fill option.

    All three products have the benefits of paper-based products, being curbside recyclable, compostable, renewable, and made from responsibly-sourced paper. In addition, they are available from US-based manufacturer Seaman Paper which helps reduce the transit time and ocean freight costs from overseas production.

    The new version of Lumi for Suppliers brings a host of big improvements to help you tailor opportunity notifications, customize your profile page to receive more customers, and track the status of payments. Let's jump right in.

    Opportunity notification filters

    You can now tailor Marketplace opportunity notifications with two new options in your Notifications settings:

    • Distance filter to limit notifications by distance from your locations
    • MOQ filter to limit notifications by minimum order quantity

    Profile Manager

    The new Profile Manager allows you to edit the profile pages for your locations. Completing your profile page helps customers find you, and build trust in your capabilities. You can now easily add:

      • Photos of your facilities and examples of products you've made
      • Capabilities including products, materials and manufacturing processes
      • Certifications and memberships to associations
      • Company and sustainability information

      Billing improvements

      The new Billing view brings all your invoices and customer payments into one convenient location. Now you can:

      • View and search invoices
      • Filter invoices by status
      • Download invoice PDFs
      • View payments for each invoice, with links to Stripe
      • Access the new Invoices tab on order pages

      In addition, we've made it easier to reconcile your payouts by adding metadata to payments in Stripe. Each payment will now include all the reference information you need to match payouts to unique IDs for POs, invoices, and customers.

        Small fixes

        • Fixed a bug that prevented upload of documents when filenames contained forbidden characters

        Multi-item quoting

        It's now possible to request quotes for multiple items at the same time!

        When you create a quote request, you can now add as many items as you want. A multi-item request is useful for quoting items that will be produced together, for products that come in multiple sizes, flavors, colors, etc. You can also use multi-item quotes for packaging that contains multiple sub-components like inner boxes and inserts.

        Suppliers will see a multi-item quote request if all the items included match their capabilities. As you add items you'll see how many suppliers can offer all of the items in one quote.

        Additionally, we've made it easier to compare quotes between different items and suppliers at a glance from the quote request page.

        Fixes and improvements for brands

        • Ability to request quotes for multiple items
        • New way to compare multiple quotes in a request
        • Select Styles when creating corrugated item specifications
        • Fixed bug causing incorrect message count on orders

        Fixes and improvements for suppliers

        • Proofs can be downloaded from the order page
        • All quote requests show a "Final destination" address
        • Quote requests can have multiple items
        • Fixed "Share quote link" action
        • Fixed bug causing incorrect message count on orders

        New supplier options in China

        Previously, Chinese suppliers were only available to Lumi Managed customers. Now, anyone with a Lumi subscription plan can send quote requests, get pricing, place orders, and send messages directly with hundreds vetted factories in the US and China. Factories in China are a good option for many plastic and fabric items. They're also an efficient choice if your packaging is shipped to a co-packer in China. Browse suppliers in China →

        Poly mailers and fabric bags

        With high-quality rotogravure capabilities and more affordable tooling, Chinese factories are a great fit for products such as poly mailers, compostable poly mailers, and standup pouches. Inner bags span a range of materials, from clear plastic and frosted plastic to various fabrics.

        Boxes, cartons, and collateral

        Sourcing paper items overseas can be an opportunity to optimize your supply chain if you're already receiving finished or kitted goods from China.

        Quote digests and polish

        Today, we’re making it simpler to keep up with your quote requests. Until now, you needed to log in to get a snapshot of all your quotes, and you needed to set up reminders about accepted quotes expiring on your own. Now Lumi sends you a weekly digest of your open quote requests and even sends you a reminder seven days before an accepted quote expires.

        On top of these digests, we’ve also spent the last few weeks polishing the quote request flows across Lumi. As a result, you should see faster loading times, on-page design improvements, and supplier logos.

        Fixes and improvements for brands

        • Ability to cancel quote requests
        • Added quote count, accepted quote count, and suppliers count to quote request list
        • Fixed bug where new messages did not appear after being sent
        • Tooltips added to butcher paper, tissue paper, and crinkle paper spec templates
        • New items have a default thumbnail image
        • Email notification when a supplier declines to quote on a request

        Fixes and improvements for experts

        With the release of multi-account access last month, we've also made improvements for managing multiple clients:

        • Workspace-specific URLs allow users to work in separate accounts in different tabs
        • Workspace-specific URLs to ensure users belonging to multiple accounts are properly directed
        • Updated workspace picker UI on login

        Start creating packaging for free

        We're making it easier to start using Lumi! You can now create an account on Lumi for free to set up your packaging specs and suppliers.

        This makes it easier for you and your team to work through the initial design phase. Once you're ready to request quotes, you can upgrade to a paid plan. Purchase orders and analytics also require a subscription.

        For packaging agencies, this means you can now deliver designs, specifications, dielines and supplier recommendations to your clients on Lumi at no cost.

        Multi-account switching

        Lumi now supports easily switching between company accounts. For Experts, this means you can now easily help multiple clients that use Lumi.

        If your company has several independent teams (e.g. Operations and Marketing), or subsidiaries each using a separate Lumi account, you can now easily switch between them.

          Fixes and improvements for brands

          • Fixed a bug preventing reorders of quotes
          • Fixed mismatch in quote count between dashboard and item page
          • Fixed bug causing closed orders to appear on the dashboard

          Fixes and improvements for suppliers

          • Added the ability to link a Payoneer account in the case where Stripe Connect is not supported in your region
          • Linked quote details on the order page
          • Fixed a bug preventing the acceptance of reorders
          • Various email bug fixes and improvements

          New suppliers on Lumi

          Great news! More suppliers have joined Lumi, opening up more options for product categories that you can order:

          To find the suppliers manufacturing these products, use the Products filter in the supplier directory to search for the product you're looking for. Need a hand with your first quote request? Use this guide to get started.

          This release includes big improvements to the quoting workflow for brands and suppliers on the new Lumi Platform. We've also added new capabilities for managing and tracking orders.

          Improvements for brands

          • Added instant suggestions that help you improve the response rate on quote requests
          • Added a summary of specs to items on quote requests
          • Added a separate area for uploading production-ready documents to items
          • Simplified the interface for tracking order updates, focused on estimated completion and delivery dates
          • You can now view and download shipment documents including packing lists, BOLs, and proofs of delivery
          • Added estimated and actual delivery date tracking to shipments
          • Improved error warnings in various parts of the application
          Quote request enhancements

          Improvements for suppliers

          • Added quote request filters for annual volume, request date, and expiration date
          • You can now submit quotes for expired requests if you began a draft before the request expired
          • You can now log estimated completion dates and estimated delivery dates on orders
          • New shipment creation workflow, including uploading packing lists, BOLs, proof of delivery, and adding estimated delivery dates
          • Billing for actual shipping costs when a shipment is closed
          Marketplace enhancements

          Lumi Experts: find packaging designers easily

          We’re excited to introduce you to our first Lumi Experts. Lumi Experts is a partnership program for packaging experts (agencies and individuals) that also know their way around the Lumi Platform. Brands can work with experts in-platform for a more streamlined packaging supply chain from end-to-end.

          Some of our launch partners include agencies such as Ferroconcrete, Doris Dev, Fuzzco, Atlason, Guacamole Airplane, The Office of Ordinary Things and Ludlow Kingsley who are behind some of the most innovative and sustainable packaging in the world.

          lumi experts directory

          Lumi members can work with Lumi Experts on any of the following types of projects:

          • Packaging engineering
          • Sustainability consulting
          • Branding and graphic design
          • Industrial design
          • Supply chain and logistics

          To start working with a Lumi Expert:

          1. Browse the Experts directory, filtering by capabilities and/or sustainability strengths.
          2. Pick an Expert based on their work
          3. Contact them through their Lumi Expert page