Changelog

Start creating packaging for free

We're making it easier to start using Lumi! You can now create an account on Lumi for free to set up your packaging specs and suppliers.

This makes it easier for you and your team to work through the initial design phase. Once you're ready to request quotes, you can upgrade to a paid plan. Purchase orders and analytics also require a subscription.

For packaging agencies, this means you can now deliver designs, specifications, dielines and supplier recommendations to your clients on Lumi at no cost.

Multi-account switching

Lumi now supports easily switching between company accounts. For Experts, this means you can now easily help multiple clients that use Lumi.

If your company has several independent teams (e.g. Operations and Marketing), or subsidiaries each using a separate Lumi account, you can now easily switch between them.

    Fixes and improvements for brands

    • Fixed a bug preventing reorders of quotes
    • Fixed mismatch in quote count between dashboard and item page
    • Fixed bug causing closed orders to appear on the dashboard

    Fixes and improvements for suppliers

    • Added the ability to link a Payoneer account in the case where Stripe Connect is not supported in your region
    • Linked quote details on the order page
    • Fixed a bug preventing the acceptance of reorders
    • Various email bug fixes and improvements

    Great news! More suppliers have joined Lumi, opening up new product categories for you to quote and order.

    To find the suppliers manufacturing these products, use the Products filter in the supplier directory to search for the product you're looking for. Need a hand with your first quote request? Use this guide to get started.

    This release includes big improvements to the quoting workflow for brands and suppliers on the new Lumi Platform. We've also added new capabilities for managing and tracking orders.

    Improvements for brands

    • Added instant suggestions that help you improve the response rate on quote requests
    • Added a summary of specs to items on quote requests
    • Added a separate area for uploading production-ready documents to items
    • Simplified the interface for tracking order updates, focused on estimated completion and delivery dates
    • You can now view and download shipment documents including packing lists, BOLs, and proofs of delivery
    • Added estimated and actual delivery date tracking to shipments
    • Improved error warnings in various parts of the application
    Quote request enhancements

    Improvements for suppliers

    • Added quote request filters for annual volume, request date, and expiration date
    • You can now submit quotes for expired requests if you began a draft before the request expired
    • You can now log estimated completion dates and estimated delivery dates on orders
    • New shipment creation workflow, including uploading packing lists, BOLs, proof of delivery, and adding estimated delivery dates
    • Billing for actual shipping costs when a shipment is closed
    Marketplace enhancements

    Lumi Experts: find packaging designers easily

    We’re excited to introduce you to our first Lumi Experts. Lumi Experts is a partnership program for packaging experts (agencies and individuals) that also know their way around the Lumi Platform. Brands can work with experts in-platform for a more streamlined packaging supply chain from end-to-end.

    Some of our launch partners include agencies such as Ferroconcrete, Doris Dev, Fuzzco, Atlason, Guacamole Airplane, The Office of Ordinary Things and Ludlow Kingsley who are behind some of the most innovative and sustainable packaging in the world.

    lumi experts directory

    Lumi members can work with Lumi Experts on any of the following types of projects:

    • Packaging engineering
    • Sustainability consulting
    • Branding and graphic design
    • Industrial design
    • Supply chain and logistics

    To start working with a Lumi Expert:

    1. Browse the Experts directory, filtering by capabilities and/or sustainability strengths.
    2. Pick an Expert based on their work
    3. Contact them through their Lumi Expert page

    Big day! We're so excited to share with you one of our biggest releases to date. 

    Lumi Supplier Search

    With Lumi Search finding the right suppliers and products is now easier than ever, and we've made it free for anyone to use!

    • Search thousands of suppliers in the United States, Mexico and Canada, with more countries coming soon
    • Filter suppliers by location, capabilities and certifications
    • Supplier profiles offer a detailed look at each factory's capabilities and related locations
    • Explore lists of suppliers curated by the Lumi team
    • Filter products by materials, sustainability properties and minimum order quantities
    • Dark mode! For all the night owls out there 🦉

    If you're a paying member, you can also access these extra features:

    • Supplier scorecards with performance data from other Lumi members
    • Save suppliers to your supplier list
    • Kick off a multi-supplier quote request

    Lumi Platform Beta

    We're opening up the new version of Lumi to beta users — sign up here. If you are an existing customer and would like to join the beta, contact us. We'll be making these new features available to all users over the next few months.

    • Quote requests now allow you to either directly quote with one or more of your saved suppliers, or send your request to any relevant suppliers to quote — or both!
    • Message with suppliers on quotes and orders
    • Items have been revamped, with a new item and spec creation workflow
    • Supplier list helps you track your saved suppliers, and all your activity with them
    • New Dashboard home helps you see active orders and quotes at a glance

      Operating Manual

      To help you learn how to use these new features we've created the Operating Manual, searchable guides on how to use the Lumi Platform to source sustainable packaging and manage your supply chain. We'll be adding to it frequently, so let us know if you see anything missing!

      Packaging Styles

      Meet the Packaging Styles library — a new way to navigate packaging vocabulary through a visual dictionary of Styles, Details, and Standards.

      With Styles, you can explore the tradeoffs between different options and better communicate what you're looking for when working with packaging Experts. We started by focusing on the most popular styles of boxes.

      You can find styles in the Packaging Styles Library or by browsing product pages such as these:

      Get certified for Amazon Frustration-Free

      Lumi is now part of the Amazon Packaging Support and Supplier Network (APASS). Lumi Membership gives you access to Experts that can help you engineer packaging that meets Amazon's packaging standards.

      Amazon launched their Frustration-Free Packaging Program (FFP) in 2008 to cut down on packaging waste and shipping cost. In 2019, they started enforcing these guidelines with third-party sellers. Now, packages larger than 18" x 14" x 8" or heavier than 20 lbs are required to meet Amazon's FFP guidelines, otherwise companies are fined $1.99 per shipment.

      To get your packaging Amazon Certified, Lumi can help you access ISTA 6-certified labs to test and certify your packaging under any of Amazon's three packaging tiers:

      • Prep-Free Packaging (PFP): Certifies a packaged item can ship safely in an Amazon overbox, either alone or with other products.
      • Ships in Own Container (SIOC): Certifies that a product arrives to Amazon ready to be shipped safely without an Amazon box.
      • Frustration-Free Packaging (FFP): Certifies a product Ships In Own Container (SIOC), with packaging that’s easy-to-open and recyclable.

      Lumi members can request Amazon certification through Expert Services.

      References help keep your PO numbers synced

      The "reference" field on orders can now be edited after order submission. Previously you could only add it during the order creation flow, but now you can also leave it blank and edit it later. This is useful if you are creating your order in Lumi and want to match it to a PO in your ERP or other software.

      Edit order reference

      The reference field can be used to identify an order by an internal number or naming convention that differs from the order number created by Lumi and will appear on invoices related to this order.

      Additionally, we've fixed a bug that was causing some spec information to be missing from the Items page.

      Factory scorecards

      Meet the new factory scorecards on Lumi! Three key features are now available when you receive quotes:

      • Factory Highlights gives you personalized insights about the strengths of each factory
      • Best Match identifies the best fit for your needs
      • Performance Metrics provide insight into the factory's quality standards and on-time delivery

      Our goal with these new features wast to give you more insight into each factory, so you can make informed decisions when you source packaging on Lumi. Read more on our blog.

      Other improvements and fixes

      • Quotes can now be exported to CSV
      • Manufacturer feedback has been improved
      • Added Google Analytics support for Lumi ID so you can track visits to your QR code pages
      • Added billing contact settings so you can automatically forward invoices
      • Invalid payment methods no longer are available when making payments
      • Fixed a bug where production update emails displayed the wrong estimated delivery date
      • Fixed a bug that allowed messages in a Project to be repeatedly sent while loading
      • Fixed a scrolling issue with the Quotes list on touch screen devices

      New plastic-free packaging options

      More and more Lumi members are exploring plastic-free packaging alternatives. That's why we're excited to add three new plastic-free products to the catalog.

      The first is Honeycomb Paper Wrap, a paper-based void fill alternative to bubble wrap or foam rolls, which you may also know as Geami. When pulled, the paper expands to open up honeycomb-like cells that hold space around a product.

      Two new paper-based padded mailers were also added. Honeycomb Paper Padded Mailers are lined with honeycomb paper, and Fluted Paper Padded Mailers are lined with a layer of corrugated board. These new mailer options are plastic-free alternatives to other padded mailers that use plastic bubble lining such as Poly Bubble Mailers.

      These products are also made from recycled content and are curbside recyclable.