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When companies order a piece of custom packaging for the first time, it can be hard to know all the specs and structural details required for their design. Now, suppliers can help bring those specs to the finish line.
When you click on a fulfillment, you can now click "Proof of Delivery" to see the uploaded document.
There are new filters in the supplier platform that make it easier to find the information you need. On the Quotes, Orders, and Billing views, you can filter by Clients, Locations, Products, dates, and more.
In addition to photos of factories and work samples, now suppliers can add a video to their profile pages. Video is a great way to start building trust through transparency, right from the start. Suppliers can use video to add a factory tour or a reel of spotlight samples. Adding a profile video is simple. Just copy and paste a link of an existing video in the Photos and video section of the Profile Manager.
Reorders don’t require new proofs: Reorders no longer require a new proof to be approved, as long as the order is placed with the same facility location as the initial order. When a customer reorders an item with a valid quote, you’ll receive the order with the initial proof already attached. When you click to accept the order, you’re agreeing to move forward with the production, and an invoice will automatically be sent to the customer.
Completed orders close automatically: Orders will close automatically after you mark all items on an order as fulfilled and the items are marked as delivered or picked up by you or the customer.
Editing quotes: Now, quotes can be edited if they're a Draft, Open, or Submitted. Expiration dates on quotes are also editable after they’ve been submitted or ordered.
Sort by manufacturing location in orders view: With the new “Manufacturing Location” column, you can easily sort your Orders view by facility. To sort by a column, click on the column header name.
No more signatures on messages: When you reply to a message thread via email, you'll no longer see email signatures when you view that message thread in the platform.
Proofs no longer required on reordersWith our latest update, you no longer need to upload new proofs on reorders, as long as the order is placed with the same facility location as the initial order. Here’s how it works: • When a customer reorders an item with a valid quote, you’ll receive the order with the initial proof already attached. • When you click to accept the order, you’re agreeing to move forward with the production, and an invoice will automatically be sent to the customer. |
With the launch of sample galleries, now suppliers can showcase photos of their work. From a supplier's page, customers can click through the Sample Gallery to see photos of actual products produced at that facility.
Suppliers can add new photos to the sample gallery by updating their profile through the Profile Manager.
Whether you're a buyer or supplier, now you can reply to messages directly from your email inbox 🎉
When you receive an email notification about a message in Lumi, now you can reply directly to that email notification. Your reply will be sent to collaborators on that quote or order, and will also be visible in Lumi.
Email responses work with attachments too! This makes it easier than ever to keep conversations moving while you're on the go, from your phone or any other device that you use for email.
Each notification also includes a link back to the conversation in Lumi, so you can quickly access all the documents and history.
As your team grows and changes, Lumi remains your source of truth across manufacturing projects. All messages — whether they're sent via email or in the platform — are available in Lumi, not siloed in inboxes.
The new version of Lumi for Suppliers is now available and includes significant improvements for payments, user management and fulfillments. Let's dive in!
Settlement times for invoice payments have been significantly reduced. You can expect to receive bank transfers between 4 to 8 weekdays faster than before.
We've made it easier to add and remove users on your Lumi Supplier account. Go to Settings > Users to see the new view, or read our guide on inviting users.
You can now cancel fulfillments as long as the customer has not submitted payment on the associated invoice. This can be useful if you have accidentally submitted incorrect information, or a last minute change has been requested.
We are beginning to open new custom invoicing capabilities for payments that fall outside of the standard order flow. This type of invoice can be useful when you need to charge a customer for samples, expedited delivery, or other products and services that a customer may have requested outside of the standard quoting process.
If you would like to use the new custom invoices, please reach out to us!
The new version of Lumi for Suppliers brings a host of big improvements to help you tailor opportunity notifications, customize your profile page to receive more customers, and track the status of payments. Let's jump right in.
You can now tailor Marketplace opportunity notifications with two new options in your Notifications settings:
The new Profile Manager allows you to edit the profile pages for your locations. Completing your profile page helps customers find you, and build trust in your capabilities. You can now easily add:
The new Billing view brings all your invoices and customer payments into one convenient location. Now you can:
In addition, we've made it easier to reconcile your payouts by adding metadata to payments in Stripe. Each payment will now include all the reference information you need to match payouts to unique IDs for POs, invoices, and customers.
