Changelog

Updates tagged with "Supplier Platform"

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Proofs no longer required on reorders

With our latest update, you no longer need to upload new proofs on reorders, as long as the order is placed with the same facility location as the initial order.


Here’s how it works:

• When a customer reorders an item with a valid quote, you’ll receive the order with the initial proof already attached.

• When you click to accept the order, you’re agreeing to move forward with the production, and an invoice will automatically be sent to the customer.

Sample galleries on supplier pages

With the launch of sample galleries, now suppliers can showcase photos of their work. From a supplier's page, customers can click through the Sample Gallery to see photos of actual products produced at that facility.

Suppliers can add new photos to the sample gallery by updating their profile through the Profile Manager.

Shipping things sample gallery feature 4

Reply to messages via email

Whether you're a buyer or supplier, now you can reply to messages directly from your email inbox 🎉

When you receive an email notification about a message in Lumi, now you can reply directly to that email notification. Your reply will be sent to collaborators on that quote or order, and will also be visible in Lumi.

Email responses work with attachments too! This makes it easier than ever to keep conversations moving while you're on the go, from your phone or any other device that you use for email.

Each notification also includes a link back to the conversation in Lumi, so you can quickly access all the documents and history.

As your team grows and changes, Lumi remains your source of truth across manufacturing projects. All messages — whether they're sent via email or in the platform — are available in Lumi, not siloed in inboxes.

Small fixes and updates for customers

  • Retracting an order submission: After an order is submitted, but before it’s accepted or rejected, you can retract the submission by clicking Retract on the submitted order page. Retracting the order will move it back into a Draft status, making it editable. The order will not be reviewed until it is resubmitted.
  • Preventing zero quantity on split shipments: Placing big packaging orders can be stressful. To prevent oversight, you will receive an error if they enter “0” as a quantity for part of a split shipment.
  • Marking orders delivered: Now, buyers have the ability to mark orders as delivered, which will close out the order. Here's how to mark orders delivered.

Small fixes and updates for suppliers

  • Documents are accessible in quotes: Now you can find item documents (dielines, proofs, and more) on the quote page in addition to the opportunities page for each item.
  • Packing document consolidation: Now, when you’re fulfilling an order, you only have to upload one document. We’ve consolidated BOL and Packing List into one field.
  • Accepting orders: For clarity, we’ve renamed the “Acknowledge" button on orders. Now to accept an order, click “Accept.”

The new version of Lumi for Suppliers is now available and includes significant improvements for payments, user management and fulfillments. Let's dive in!

Faster payments

Settlement times for invoice payments have been significantly reduced. You can expect to receive bank transfers between 4 to 8 weekdays faster than before.

User management improvements

We've made it easier to add and remove users on your Lumi Supplier account. Go to Settings > Users to see the new view, or read our guide on inviting users.

Cancel fulfillments

You can now cancel fulfillments as long as the customer has not submitted payment on the associated invoice. This can be useful if you have accidentally submitted incorrect information, or a last minute change has been requested.

    Custom invoices (preview)

    We are beginning to open new custom invoicing capabilities for payments that fall outside of the standard order flow. This type of invoice can be useful when you need to charge a customer for samples, expedited delivery, or other products and services that a customer may have requested outside of the standard quoting process.

    If you would like to use the new custom invoices, please reach out to us!

    The new version of Lumi for Suppliers brings a host of big improvements to help you tailor opportunity notifications, customize your profile page to receive more customers, and track the status of payments. Let's jump right in.

    Opportunity notification filters

    You can now tailor Marketplace opportunity notifications with two new options in your Notifications settings:

    • Distance filter to limit notifications by distance from your locations
    • MOQ filter to limit notifications by minimum order quantity

    Profile Manager

    The new Profile Manager allows you to edit the profile pages for your locations. Completing your profile page helps customers find you, and build trust in your capabilities. You can now easily add:

      • Photos of your facilities and examples of products you've made
      • Capabilities including products, materials and manufacturing processes
      • Certifications and memberships to associations
      • Company and sustainability information

      Billing improvements

      The new Billing view brings all your invoices and customer payments into one convenient location. Now you can:

      • View and search invoices
      • Filter invoices by status
      • Download invoice PDFs
      • View payments for each invoice, with links to Stripe
      • Access the new Invoices tab on order pages

      In addition, we've made it easier to reconcile your payouts by adding metadata to payments in Stripe. Each payment will now include all the reference information you need to match payouts to unique IDs for POs, invoices, and customers.

        Small fixes

        • Fixed a bug that prevented upload of documents when filenames contained forbidden characters

        Multi-item quoting

        It's now possible to request quotes for multiple items at the same time!

        When you create a quote request, you can now add as many items as you want. A multi-item request is useful for quoting items that will be produced together, for products that come in multiple sizes, flavors, colors, etc. You can also use multi-item quotes for packaging that contains multiple sub-components like inner boxes and inserts.

        Suppliers will see a multi-item quote request if all the items included match their capabilities. As you add items you'll see how many suppliers can offer all of the items in one quote.

        Additionally, we've made it easier to compare quotes between different items and suppliers at a glance from the quote request page.

        Fixes and improvements for brands

        • Ability to request quotes for multiple items
        • New way to compare multiple quotes in a request
        • Select Styles when creating corrugated item specifications
        • Fixed bug causing incorrect message count on orders

        Fixes and improvements for suppliers

        • Proofs can be downloaded from the order page
        • All quote requests show a "Final destination" address
        • Quote requests can have multiple items
        • Fixed "Share quote link" action
        • Fixed bug causing incorrect message count on orders

        Big day! We're so excited to share with you one of our biggest releases to date. 

        Lumi Supplier Search

        With Lumi Search finding the right suppliers and products is now easier than ever, and we've made it free for anyone to use!

        • Search thousands of suppliers in the United States, Mexico and Canada, with more countries coming soon
        • Filter suppliers by location, capabilities and certifications
        • Supplier profiles offer a detailed look at each factory's capabilities and related locations
        • Explore lists of suppliers curated by the Lumi team
        • Filter products by materials, sustainability properties and minimum order quantities
        • Dark mode! For all the night owls out there 🦉

        If you're a paying member, you can also access these extra features:

        • Supplier scorecards with performance data from other Lumi members
        • Save suppliers to your supplier list
        • Kick off a multi-supplier quote request

        Lumi Marketplace Beta

        We're opening up the new version of Lumi to beta users — sign up here. If you are an existing customer and would like to join the beta, contact us. We'll be making these new features available to all users over the next few months.

        • Quote requests now allow you to either directly quote with one or more of your saved suppliers, or send your request to any relevant suppliers to quote — or both!
        • Message with suppliers on quotes and orders
        • Items have been revamped, with a new item and spec creation workflow
        • Supplier list helps you track your saved suppliers, and all your activity with them
        • New Dashboard home helps you see active orders and quotes at a glance

          Operating Manual

          To help you learn how to use these new features we've created the Operating Manual, searchable guides on how to use the Lumi Platform to source sustainable packaging and manage your supply chain. We'll be adding to it frequently, so let us know if you see anything missing!

          COVID-19 Status Tracker

          Stay up to date on COVID-19 impacts with improvements to the Network Status tracker. You can now see a map displaying uptime across factory locations in the United States, as well as trends across the US and China.