Changelog

Videos on supplier pages

In addition to photos of factories and work samples, now suppliers can add a video to their profile pages. Video is a great way to start building trust through transparency, right from the start. Suppliers can use video to add a factory tour or a reel of spotlight samples. Adding a profile video is simple. Just copy and paste a link of an existing video in the Photos and video section of the Profile Manager.

Fixes and updates for customers

• Use a bank account for your software subscription: Now, customers can pay for their Lumi subscription using a bank account instead of a credit card. To update your payment method go to Settings. Then under the Payment tab, click the Add Bank Account button.
• Reorders don’t require new proofs: If you’re reordering an item from the same facility, there’s no need to upload a new proof as long as the quote is still valid. There are two ways to reorder an item: You can duplicate the item or duplicate the order.
• Completed orders close automatically: To streamline the order flow, now orders will close automatically after the supplier has marked all items as fulfilled, and you or the supplier marks the order as delivered or picked up.
• No more signatures on messages: When you reply to a message thread via email, you'll no longer see email signatures when you view that message thread in the platform.

Fixes and updates for suppliers

• Reorders don’t require new proofs: Reorders no longer require a new proof to be approved, as long as the order is placed with the same facility location as the initial order. When a customer reorders an item with a valid quote, you’ll receive the order with the initial proof already attached. When you click to accept the order, you’re agreeing to move forward with the production, and an invoice will automatically be sent to the customer.

• Completed orders close automatically: Orders will close automatically after you mark all items on an order as fulfilled and the items are marked as delivered or picked up by you or the customer.

• Editing quotes: Now, quotes can be edited if they're a Draft, Open, or Submitted. Expiration dates on quotes are also editable after they’ve been submitted or ordered.

• Sort by manufacturing location in orders view: With the new “Manufacturing Location” column, you can easily sort your Orders view by facility. To sort by a column, click on the column header name.

• No more signatures on messages: When you reply to a message thread via email, you'll no longer see email signatures when you view that message thread in the platform.

Reply to messages via email

Whether you're a buyer or supplier, now you can reply to messages directly from your email inbox 🎉

When you receive an email notification about a message in Lumi, now you can reply directly to that email notification. Your reply will be sent to collaborators on that quote or order, and will also be visible in Lumi.

Email responses work with attachments too! This makes it easier than ever to keep conversations moving while you're on the go, from your phone or any other device that you use for email.

Each notification also includes a link back to the conversation in Lumi, so you can quickly access all the documents and history.

As your team grows and changes, Lumi remains your source of truth across manufacturing projects. All messages — whether they're sent via email or in the platform — are available in Lumi, not siloed in inboxes.

Small fixes and updates for customers

• Retracting an order submission: After an order is submitted, but before it’s accepted or rejected, you can retract the submission by clicking Retract on the submitted order page. Retracting the order will move it back into a Draft status, making it editable. The order will not be reviewed until it is resubmitted.
• Preventing zero quantity on split shipments: Placing big packaging orders can be stressful. To prevent oversight, you will receive an error if they enter “0” as a quantity for part of a split shipment.
• Marking orders delivered: Now, buyers have the ability to mark orders as delivered, which will close out the order. Here's how to mark orders delivered.
  

Small fixes and updates for suppliers

• Documents are accessible in quotes: Now you can find item documents (dielines, proofs, and more) on the quote page in addition to the opportunities page for each item.
• Packing document consolidation: Now, when you’re fulfilling an order, you only have to upload one document. We’ve consolidated BOL and Packing List into one field.
• Accepting orders: For clarity, we’ve renamed the “Acknowledge" button on orders. Now to accept an order, click “Accept.”

Start creating packaging for free

We're making it easier to start using Lumi! You can now create an account on Lumi for free to set up your packaging specs and suppliers.

This makes it easier for you and your team to work through the initial design phase. Once you're ready to request quotes, you can upgrade to a paid plan. Purchase orders and analytics also require a subscription.

For packaging agencies, this means you can now deliver designs, specifications, dielines and supplier recommendations to your clients on Lumi at no cost.

Multi-account switching

Lumi now supports easily switching between company accounts. For Experts, this means you can now easily help multiple clients that use Lumi.

If your company has several independent teams (e.g. Operations and Marketing), or subsidiaries each using a separate Lumi account, you can now easily switch between them.

Fixes and improvements for brands

• Fixed a bug preventing reorders of quotes
• Fixed mismatch in quote count between dashboard and item page
• Fixed bug causing closed orders to appear on the dashboard

We're crossing off a big feature request today! You can now invite your team to Lumi and collaborate together in the Dashboard. Learn more on the blog.

• New Users section in Settings.
• Send, revoke and resend invitations.
• List of users with pending invitations, active users and deactivated users.
• Edit and deactivate users.
• Track the last login date of users.
• For enhanced security, email verification is now required for all users.